Terms and Conditions

Delivery Charges

UK Orders

All UK orders placed will be subject to a postage and packaging charge of £7.50 (+ VAT) and are normally shipped first class recorded delivery. This will need to be signed for.

Sales of our home user products are shipped free of charge in the UK via second class delivery.

We aim to despatch orders within 3-5 working days from the date an order is received but often sooner than this. If the product is available for pre-order, information will be given on the site to show that shipment may be longer. If your order is urgent please telephone for timescales.

European Orders/International Orders outside Europe

We aim to despatch within 3-5 business days. Delivery is then estimated to take up to 7 business days from date of shipping. If your order is urgent please telephone for timescales. We will despatch via Swiftair recorded delivery, TNT or FedEx (depending on the size of the order).

All prices are in GBP pounds sterling. While we try to keep shipping charges as low as possible, we cannot guarantee that these prices will not change.

Rest of Europe

Items* ordered:





Over 10


Rest of the World (excluding USA and Canada)

Items* ordered:





Over 10


*An 'item' is a piece of software or hardware.

If you require any further information or have any queries about our delivery terms, please contact us +44 (0)1604 671691 or email admin@cricksoft.com.

Payment Methods

The payment method that you select for your order depends on whether you are an educational establishment (schools, colleges, nurseries and LAs), a home user or business.

Educational establishments – UK only

We accept purchase orders from educational establishments. Invoices for orders placed using a purchase order will be posted separately to the invoice address. A purchase order number will need to be included when ordering on the webshop.

Home users, businesses and all non-UK orders

Payment for orders from home users, businesses and all non-UK customers is required via a credit or debit card. You will be asked to supply us with your card details via secure connection. Please note that if you are paying by credit or debit card the card must be registered at your billing address.

Tax Charges

All prices shown are exclusive of VAT. Orders received from UK customers will be subject to VAT at 20%.

Our VAT Number is 670 9840 08

For orders from elsewhere in the European Union we have to charge tax at 20% unless you provide us with your VAT tax exemption number.

For orders from outside the European Union we will not charge any tax on your order.

Returns Policy

We want you have the right product to support your learners. If you find that our software does not fit your needs, you can return it within 30 days of purchase. Call us on +44 (0)1604 671691 for a returns form.

If you have already paid for the product we will be unable to refund you, the funds will show as a credit on your account for future use.

Credit Terms

Payment on orders placed with a purchase order should be made within 30 days of the invoice date. Details on how to make payments will be provided on the invoice.

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